CPA Office Messages

Field Offices Closed

Out of an abundance of caution, our Taxpayer Services and Collections field offices are temporarily closed.

COVID-19 Response: Teleworking at the agency level begins March 16

In response to the spread of coronavirus disease 2019 (COVID-19), the Comptroller’s office has decided to implement agencywide teleworking beginning Monday, March 16.

Agencywide teleworking will apply to our offices in Austin, as well as field offices both in Texas and outside the state.

Performance of Comptroller’s office duties will not be affected by the change. We believe this is the best way to protect the health of Texans with whom we interact as well as our employees, while ensuring we can continue to carry out our crucial responsibilities.

Comptroller’s office services also will continue to be available online 24 hours a day, seven days a week. Questions may be directed to our taxpayer assistance line at 800-252-5555 Monday through Friday, 8 a.m. to 5 p.m. CST (except for state and national holidays).

Respuesta del COVID-19: El teletrabajo a nivel de la agencia comienza el 16 de marzo

En respuesta a la propagación de la enfermedad coronavirus 2019 (COVID-19), la oficina de la Contraloría ha decidido implementar el teletrabajo en toda la agencia a partir del lunes 16 de marzo.

El teletrabajo en toda la agencia se aplicará a nuestras oficinas en Austin, así como a las oficinas regionales en Texas y fuera del estado.

El desempeño de las funciones de la oficina de la Contraloría no se verá afectado por el cambio. Creemos que esta es la mejor manera de proteger la salud de los tejanos con quienes interactuamos, así como de nuestros empleados, al tiempo que nos aseguramos de que podemos seguir cumpliendo con nuestras responsabilidades cruciales.

Los servicios de la oficina de la Contraloría también continuarán estando disponibles en línea las 24 horas del día, los siete días de la semana. Las preguntas pueden dirigirse a nuestra línea de asistencia al contribuyente al 800-252-5555 de lunes a viernes, de 8 a.m. a 5 p.m. CST (excepto para los días festivos estatales y nacionales).

Austin Area Comptroller Employees:

If inclement weather is an issue in Austin, the Comptroller's offices in Austin will monitor and may follow the Austin Independent School District's (AISD). If AISD announces a delayed opening until noon or before, all Austin-area Comptroller offices will also delay opening to the same time as AISD.  However, if AISD announces they are closed for the entire day, Comptroller Austin offices will initially plan to open at noon.  The Comptroller's office will monitor weather conditions and will update the recorded message and website by no later than 10 a.m. to announce whether the Austin offices will open at noon or close for the entire day.

For Comptroller offices outside the Austin area, please check for current agency messages here or call 800-531-5441, ext. 5-9888.

Whenever possible, employees should contact their direct managers to report any issues affecting their ability to reach work during their designated hours.